Call Centre & Operations Kenya Jobs

We are a Kenyan blue chip company. a leader in the ICT sector.
Due to expansion and growth, the following positions have arisen in our organization:

Operations Supervisor

Service delivery requirements include:
* Effective management of the call centre and reception area
* Efficient management of all activities in a very busy banking hall
* Resolution of customer queries
* Improvement and enforcement of processes and procedures
* Staff coaching
* Monitoring overall QA results to identify trends, training and process improvement opportunities
* On-going training and development of staff and on-going liaison with other departments and group companies for effective service delivery
* This position requires a self-starter who possesses a desire to make things happen and about 5 years of working experience in some supervisory level
* Experience in technology oriented service _rms, mobile telephony, BPO call centres etc will be an added advantage
* The applicant must have excellent oral and written communication skills, excellent interpersonal skills and an ability to motivate to produce results
* A University business degree is a pre-requisite

Call Centre - Customer Service Representatives

This position requires someone with telesales and call centre experience, a self starter, a team player and passion for customer service.

Experience at technology oriented service firms; Mobile telephony, BPO call centres, will be an added advantage. The applicants must have excellent oral and written communication skills. A Business Diploma is a pre-requisite.

The position entails

* Providing customers with product and service information
* Answering phone calls and responding to customer requests and orders
* Completing customer call logs and related reports
* Identifying, research, and resolving customer issues using the computer systems & present reports
* Ability to work in any of the operations sections; including call centre, reception, front counter/cashier hall, client liaison and enable desk will be an added advantage

Applicants should submit their CVs to the following email address:

mcarecruitment@gmail.com

Closing date: 28th October 2011

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APHRC Communications Manager Job In Kenya

The African Population and Health Research Center (APHRC) is an international non-profit, non-governmental organization that carries out policy relevant research on population, health, education and development issues facing sub-Saharan Africa.

The Center seeks to recruit a Communications Manager.


Duties

* Oversee and manage all APHRC’s Corporate Communication functions
* Lead the development, production and circulation of institutional publications
* Manage the production and circulation of Working Papers and Research Reports including ensuring editorial quality control
* Plan and implement communication activities at international, regional and national levels
* Work with, and through, national, regional and international networks to promote the utilization of research evidence in policy formulation and action
* Facilitate the dissemination of APHRC’s work through media networks and associations
* Identify and lead the implementation of activities that promote awareness of APHRC’s work among various publics
* Provide advice on website content and design
* Identify and make available e-resources relevant to APHRC’s research work
* Identify and pursue fundraising opportunities for Communication activities and participate in development of proposals
* Supervise Communication Assistants and Officers

Skills and Qualifications

* MA or MSc in mass communications, information sciences (publishing major), and related fields
* At least five years hands-on experience in undertaking similar work, preferably at an international or research organization
* Excellent writing skills and ability to translate complex scientific facts into simple messages for general audiences.
* Computer literacy with proficiency in MS Office products and Desk-Top Publishing software

Interested candidates are encouraged to apply enclosing a detailed CV, quoting current and expected salary and providing contact details of three referees to the address below by November 2, 2011.

Only short listed candidates will be contacted.

Please indicate the position you are applying for on the envelope or on the subject line for those applying by email (jobs@aphrc.org).

The Human Resources Officer
African Population and Health Research Center
P.O. Box 10787-00100 GPO, Nairobi
www.aphrc.org

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Video Editor Kenya Job Vacancies

Video Editor 2 Positions

One Year Contract
Location: Nairobi, Kenya
About Bridge International Academies

Bridge International Academies is a startup revolutionizing education across Africa with a truly unique business model.

The company has launched a large-scale network of ultra low-cost for-profit private primary schools across
Africa. With 26 schools operational, the company is already the largest chain of private primary schools on the Continent.

Our schools profitably deliver high-quality education for less than $4 per child per month. In the last twenty-four months, we have grown from 1 to 26 schools, 10 to over 200 employees, proven the model and built out the systems to pave the way for aggressive expansion.

The company plans to build the world’s largest private school system and scale to serve more than 1 million families across Africa and beyond.

About this position

Bridge International Academies is offering a 1 year contract for a highly skilled video editor for our fast paced product studio.

Successful candidates will be strong communicators, very detail-oriented, and have a passion for the video process. The editor's primary role will be to film video samples in schools and on-site, and edit videos, making them ready for use in our training sessions.

Experience and Attributes:

In-depth knowledge of video recording and editing process
Experienced or comfortable using high end consumer video for capturing simple video clips
Excellent and proven range of digital video post production skills (including adding call outs/arrows to videos, capturing the computer screen and Powerpoints on video, and editing audio)
Experience with Camtasia Studio or a similar video editing suite is highly preferred
Proactive problem solving, both technically and creatively
Calm under pressure, can excel in fast-paced project timeframes
An obsession for creating excellent videos on schedule
Self-driven and able to easily communicate creative ideas and collaborate in a team environment
Experience working with children or in a school is preferred
Productivity-focused and proven to be a quick problem solver
Excellent written and oral communication skills

About You

Ability to work in a high pressure environment
An online portfolio that demonstrates a range of video post production skills
A Bachelors degree is required
2-4 years of experience as a digital video editor Understanding of all video production equipment, technologies and capabilities in the corporate environment
Working knowledge of still and moving imaging software for both Mac and PC platforms
Proficient on both the Macintosh (OSX) and PC computing platforms

In order to be considered for this position all candidates must register and upload their CV’s on our website at www.bridgeinternationalacademies.com

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Communications Officer Job in Kenya

Communications Officer 

Department: Development Office

Location: Nairobi, Kenya

Reports to: Director of Development

The Organisation

The Society of Jesus is a religious order in the Catholic Church whose members are known as Jesuits. We serve in 127 nations, on six continents and are organised in administrative regions called Provinces.

The Province of Eastern Africa consists of Ethiopia, Kenya, Tanzania, Sudan and Uganda. The 216 men of the Eastern Africa Province work in a wide variety of ministries, among which: schools and universities, retreat centres, social service and research agencies, refugee relief centres and media organizations.

Job Summary

The Jesuit Province of Eastern Africa seeks a Communications Officer working in the Development Office beginning January 2012.

The Development Office fundraises for Jesuits in Eastern Africa.

The Communications Officer will:

1. Establish a communications office
2. Define a communications strategy for the development office
3. Implement the communications strategy
4. Coach individuals who would take up communications responsibilities in the development office.

Requirements

• A minimum of 2 years experience in publication design and writing/editing for a magazine, newspaper or newsletter
• Excellent writing, editing and proofreading skills in the English language (with a keen appreciation for different audiences)
• Experience in web-design, maintenance of web-sites, use of e-communication tools
• Familiarity with fundraising/advancement work
• A degree in journalism or communications, knowledge of database management and familiarity with the Jesuits and the Catholic Church would be an added advantage

Please e-mail your application to: develop.aor@gmail.com

The Society of Jesus, Eastern Africa Province is an equal opportunities employer.

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