Marketing & Customer Service Job Vacancy

Africabs Tours Ltd Company is a young company that has raised the bar on corporate transport services, car hire, executive cab, Tours and Travel experience service within and outside Nairobi. We book and take local and international tourists on Safaris and gateways to any part of the country, Tanzania and Uganda. We also assist in hotel bookings and carry out air ticketing services. 

The company invites qualified applications to fill the above position. 

Reporting to the Human Resource and Directors, the Marketing Executive should be able to carry out the 
following responsibilities: 

Primary Responsibilities

* Market research & Strategy:
o Identify, qualify and secure business opportunities by cultivating and maintaining mutually beneficial business relationships with current and potential clients.
o Understanding client’s current and prospective requirements and being able to communicate a brief and deliver a suitable solution.
o Monitoring competitor activities and performances
* Advertising and Promotions:
o Have creative element of coming up with ad campaigns within a strict budget and carefully select mediums i.e. printed ads, internet, television, video in liaison with the IT department.
o Promoting our services at trade shows and other relevant events to help expand our business opportunities.
o Develop pursuit materials, prepare presentations and present at managerial and client meetings.
* Set up periodic income quotas and performance mile stones for marketing activities to drive the company's value, revenue and growth up.
* Customer Support:
o Maintain existing business relationships through continuous client follow up, responding to client inquiries and resolving problems on their behalf.
* Public Relations:
o Plan and conduct public activity programmes designed to create and maintain a favourable public image of the company.

Qualification

The ideal candidate should have;
* Degree/Diploma in Sales & Marketing. Knowledge of public relations is an added advantage.
* Minimum of 3 years work experience in the marketing field.
* Proficiency in Microsoft office applications e.g. Word / Excel / PowerPoint
* Excellent written and verbal communication skills. (Kiswahili and English)
* Experience in establishing and managing customer relationships
* Ability to display creativity & innovation

Core Competencies:

* Right attitude to work in a challenging and dynamic environment
* Should have decision making abilities and capability to evaluate options and solutions
* Ability to think outside the box and be creative.
* Account Management skills (getting and analyzing customer's requirements for offer preparation and contract negotiations)
* Interest in and awareness of markets and financial implications-Value based consultative selling
* Ability to work under pressure and meet deadlines.
* Conflict management skills. Ability to withstand criticism and irritated people.
* Project management skills.
* Eager to challenge self limit / Self-disciplined / Independent / Initiative / Proud of delivering satisfactory services.
* Capable of working alone or in a team environment
* Strong communication and presentation skill, interpersonal skill and a strong will to build a career in sales and marketing.

If you believe you are the right candidate for the above position, please send your complete application with CV, Certified Academic and Professional Credentials and other testimonials on or before 4th October, 2011 to: 

The Human Resource Manager,
Africabs Tours Limited,
Town House, 5th floor,
Kaunda Street, 
P.O. Box 40377-00100, 
Nairobi, Kenya. 

Or via email to: hr@africabstours.com 

Only shortlisted candidates will be contacted.