Engagement Consultant (Managed Services - Shared Market) Job in Kenya

We are a leader in the international telecommunications industry and are looking to recruit dynamic, first class professionals to fill the following position in our office in Nairobi, Kenya but working towards our offices across Sub-Saharan Africa.

We offer an excellent working environment, good training prospects and an attractive compensation structure.

Requisition ID 00044065

Engagement Consultant - Managed Services : Shared Market (LTA) - 00044065 

Engagement Practice Consultant

Purpose/ Summary

The role of the Managed Services Practice Engagement Consultant is to be one of the key representatives for Ericsson towards our customers.

He/she requires a strong business mind-set, is sales orientated, and has strong influencing and negotiation skills with a focus on opportunities that generate leverage for Ericsson sales.

The Managed Services Practice Engagement Consultant will create value for both customers and Ericsson by addressing business, operational, organizational, technology and competence issues related to revenue generation, cost reduction and/or risk reduction.

The Managed Services Practice Engagement Consultant will work in a specific Engagement Practice reporting to the head of the Engagement Practice, securing borderless cooperation regarding solutions, products and services with the relevant domains and Customer Units.

As Engagement Consultant with a Service Line responsibility the responsibilities are expanded to include strategy and cross CU engagement within the Service line.

Key responsibilities

• Proactively seeks, identifies, scopes, and obtains customer commitment for sales opportunities.
• Support account teams with consultative sales approach.
• Manages customer relationships including escalations in an effective way to assure customer satisfaction and Ericsson interests, at C-Suite level.
• Continuously identify, analyze, communicate and document the industrial trends and business model references through business intelligence networks for specific engagements and practice strategies
• Develop deep business intelligence to advice and guide the engagement teams and key accounts on strategic issues
• Work closely with key customers to drive Ericsson influence, vision and innovation
• Interact and present to customers complete solutions focused on customer issue resolution. This will be developed with consistent interaction with the various Engagement Practices that may involve cross Practice Solutions
• Drive the nominated key deals by formulating engagement plan together with other stakeholders
• Develop an engagement strategy and value proposition for each opportunity
• Establish Ericsson's thought leadership position and market awareness to substantiate sales offers (serving associations, congresses, speeches, articles, etc.)
• Establish project governance and supervise a number of projects/programs, often taking a role in the steering groups.
• Develop and lead implementation of new business and go-to-market models between industry players and Ericsson.
• Contribute towards knowledge management communities and create/drive gained knowledge to enable organizational competence development and more efficient, effective future sales and delivery.
• Consistently guide and educate accounts on various Practice developments and show market insight and business acumen
• Secure the achievement of the department goals & objectives through professional competence, behavior and participation in department activities and development.
• As an Engagement consultant with service line responsibility the following responsibilities are added:
• Strategic and tactical responsibility for the service line
• Interface with BU SL and other SL units
• Drive the growth plan and strategy for the service line

Experience

• Previous consulting experience
• Previous telecommunications experience (Min 5 years) in a KAM role or equivalent
• Previous leadership and mentoring roles
• Internal certification (refer ruling certification program)

Qualifications

• Relevant business / Technical degree (MBA preferable)

Job: Consultant

Primary Location: KE-110-Nairobi

Schedule: Full-time

Job Posting: 01-Nov-11

Unposting Date: 15-Nov-11

Job Type: Standard

Number of Openings: 1

Interested candidates for roles should apply online at www.ericsson.com/careers and search jobs by country ‘Kenya’ or 'Nairobi' to be considered for these exciting roles.